Making Great Strides at The Lodge at Wakulla Springs
The people are back! The Lodge at Wakulla Springs is seeing more smiling faces as people come back to enjoy the incredible food and courteous hospitality! The journey toward improved customer service has been an objective since Guest Services, Inc. became the concessionaire about two years ago. The fruits of their labor with training, management, and administration are becoming ever more apparent. With Guest Services in the driver’s seat, our goal to make locals and first-timers at The Lodge repeat customers is coming true!
Increasingly, families and businesses are booking events with The Lodge. These groups start by booking for one event and love their experience so much that they rebook for future dates. Just in July 2019, The Lodge at Wakulla Springs hosted two family reunions for the first time! Before the events concluded, the families reserved more dates for the next two years.
A similar experience occurred when a sizeable, local business arranged a “Family Day” at the park. Employees and their families (as many as 365 individuals) ate at the buffet in The Lodge, swam in the Wakulla River, and used vouchers to experience park wildlife on a riverboat tour. Before the event was over, the company’s leadership team decided to make this an annual event here at Wakulla Springs.
The Lodge’s administration has worked tirelessly to create a cuisine reflective of Wakulla Springs State Park history while embracing The Lodge’s delicacies. The crab-stuffed, bacon-wrapped shrimp is just one example of a local indulgence new to the menu. Of course, the chef’s classic fried chicken is a historic offering not to be snubbed.
Along with good food, excellent service, and one-of-a-kind local retail items, The Lodge has undergone an extensive makeover. There is new artwork in the lobby, new beds in the guest rooms, and fresh paint on the walls. Some other enhancements to look forward to are more staff to accommodate the increase in guests and new carpets.
Our restaurant never seems to slow down! From breakfast to dinner, guests are lined up at the doors to enjoy good-natured, Southern Hospitality. A visit to The Lodge at Wakulla Springs is truly a step back in time with just enough modern comforts to make guests feel at home. People have asked, “Are you ready for your off-season?” I replied, “For the rest of 2019 and all of 2020, I don’t see an off-season for The Lodge at Wakulla Springs.”